FAQs

During the registration process and in your 'administration' area you will have the opportunity to review and select additional licensed information providers who will, if authorised by you, be able to see your data and send you messages. Although all the information providers listed may not be actively using the system at this time, you will be notified as they come on board. You can remove any information provider at any time.

No, the only communication we will have with you will be via the My Neighbourhood Updates email and occasional consultation via email.

You can opt out of the entire system or update your settings to configure the types of messages that you want to receive and remove the ones you don't want. Emails from the My Neighbourhood Updates system have a link at the bottom to 'change settings'; simply click on this link to review your settings and update them.

The My Neighbourhood Updates system allows us to send messages via telephone and text services, however, we will only be communicating regularly with you via email, so it is important you include an email address. On very rare occasions, when we need to get information out to you in an emergency, we may use the telephone and text services. If you don't include an email address, you will not receive any messages from us. Also you may be contacted by an Alert coordinator if your email becomes unavailable for whatever reason.

Yes, we welcome your comments and thoughts. Clicking on the 'reply' link within the a message will send your reply to the person that sent the message and your local policing team.

Yes, all emails are read and appropriately actioned. Please be aware that sometimes we will not reply if it is simply information you want to pass to us for our attention. Even if you do not hear from us directly then please be assured that everything you send us is reviewed.

No, other subscribers will not see any of your details.

These emails are not confidential and we welcome you to introduce others to the scheme. We do advise that you remove any personal details you do not wish to share, such as email addresses. Friends and family can sign up to My Neighbourhood Updates by visiting www.myneighbourhoodupdates.co.uk.

Yes, use the links at the bottom of the My Neighbourhood Updates email, or visit your account details on the My Neighbourhood Updates website.

No, My Neighbourhood Updates subscription is free, no other charges or fees will be incurred.

No, this will not be replacing any Neighbourhood Watch schemes. We hope it will complement existing schemes and initiatives. My Neighbourhood Updates is linked to the national Neighbourhood Watch 'Our Watch' system and will improve the way in which police and Watch schemes are able to communicate with and support each other.

No, this scheme is not intended to receive information about crimes, you can report crimes by calling 101. In an emergency always dial 999.

No, in an emergency you should always dial 999. An emergency is when there is a risk of serious injury, there is risk of serious damage to property, you suspect a crime is in progress or there is a serious incident which needs immediate police attendance. For non-urgent matters call 101.